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Value Added Business

Our customer base has been expanding in tandem with increasing penetration rate. At present, we have served more than 177,128 C/I customers and 23.21 million residential customers. The potential added value of the customer network is huge. Therefore, we actively developed value added services driven by customers’ demand, enhanced the marketing skills of frontline staff through training, built an ecosystem of employees, business partners and customers, utilising digital tools to rapidly develop diversified value added services, so as to enhance the overall profitability of our service network and customers’ loyalty.

In 2020, the Group actively provided customers with a variety of value added services, including 360° kitchen solutions, heating systems, security systems and other derivative products and services. We strive to deliver caring services to customers in various scenarios and become their one-stop living services steward.

Our customer base has been expanding in tandem with increasing penetration rate. At present, we have served more than 177,128 C/I customers and 23.21 million residential customers. The potential added value of the customer network is huge. Therefore, we actively developed value added services driven by customers’ demand, enhanced the marketing skills of frontline staff through training, built an ecosystem of employees, business partners and customers, utilising digital tools to rapidly develop diversified value added services, so as to enhance the overall profitability of our service network and customers’ loyalty.

In 2020, the Group actively provided customers with a variety of value added services, including 360° kitchen solutions, heating systems, security systems and other derivative products and services. We strive to deliver caring services to customers in various scenarios and become their one-stop living services steward.